You said:
“Some of the categories are confusing and it’s not always clear which category you need to look in. What’s the difference between ‘Your Health’ and ‘Your Wellbeing’?”
We did:
Added a brief description to each tile/ category and changed ‘Your Wellbeing’ to ‘Your Wellbeing – Taking care of Yourself’.
You said:
“There should be an “About” page explaining why the site has been built and how it is kept up to date etc”
We did:
Created an ‘About’ page that informs people of why Wellbeing Options was created and about the site.
You said:
You don’t like to read lots to get the information you need
We did:
Try to keep description short, developed a FAQs section with short concise answers.
You said:
I think that the calendar could be really great
We did:
Created an events calendar with information about groups, activities and events in Bath and North East Somerset, which is constantly being updated.
You said:
“It isn’t too clear where to go if you or someone you know is experiencing mental ill health”
“Found the mental health information hard to find ‘hidden away’ ”
We did:
We created a ‘Mental Health’ tile which brings up all the organisations linked to mental health.
You said:
“Text on ‘Useful Links’ page is too big”
“Useful Links page is too long, it would be better to have these similar to the FAQs”
We did:
We took out the information that went with the links and just had the title, and added an A-Z at the top of the page for easy navigation.
You said:
"I love the way Care Homes are shown [using the tile on the homepage], I would suggest you do the same for Domiciliary Care agencies”
We did:
We created a document that has all the domiciliary care agencies and added this to the Useful Links page.
You said:
“The pictures at the top of the pages except the homepage are unnecessary”
We did:
Took off the photos from the top of all the pages except the home page.
You said:
“More resources!”
We did:
We added more resources to the Useful Links page.
You said:
“I did a search for activities in Keynsham and found brief descriptions of the activities and dates of the activities but not where in Keynsham the activities are held.
I suggest you state on the same page where the actives are held or at least give a link to another page that shows where they are held.”
We did:
Added a box next to each activity labelled ‘More Info’ which will show more details about each activity when the link is clicked, including location, times and a website link where possible.
You said:
“[I] think that the elderly homes should be visited and rated on your website with dates/year they were rated.”
We did:
Added a link to the Care Quality Commission (CQC) page where people can find details of the most recent inspection report for Care Homes and Home Care Providers.
You said:
“Make it obvious how to contact you to add new services to the site.”
“Clarity on where to post opportunities.”
We did:
Added a link to the contacts page where people can add details of their organisation.
Also added a template which people can use to send the team details of groups, activities or events.
You said:
Several people commented that the feedback pop-up appeared too soon after they got onto the website.
We did:
We delayed the feedback pop-up from coming on too soon.